CRISIS MANAGEMENT Read the dialogue and think about how to handle this situation. Bert calls the receptionist Anna because a colleague has collapsed and isn’t responding. Bert is quite upset. Anna needs to know what has happened, if an ambulance…
NEGOTIATIONS GETTING TO YES Read the dialogue and think about how to handle this situation. Ana has a meeting with her manager, she needs to finish an important project this week, but she also needs to translate an instruction manual…
IN A HOTEL Read the dialogue and think about how to handle this situation. Speaker: Hello and welcome to the Golden Sunrise hotel. Student: Hello. I would like to check in. Speaker: Certainly, Sir.Do you have a reservation? Student: Yes,…
