Kleinson Blog

CRISIS MANAGEMENT Read the dialogue and think about how to handle this situation. Bert calls the receptionist Anna because a colleague has collapsed and isn’t responding. Bert is quite upset. Anna needs to know what has happened, if an ambulance needs to be called and what the exact location is where the emergency responders need

NEGOTIATIONS GETTING TO YES Read the dialogue and think about how to handle this situation. Ana has a meeting with her manager, she needs to finish an important project this week, but she also needs to translate an instruction manual into Spanish, and both projects together is too much. Read the dialogue below: Ana: Good

IN A HOTEL Read the dialogue and think about how to handle this situation. Speaker: Hello and welcome to the Golden Sunrise hotel. Student: Hello. I would like to check in. Speaker: Certainly, Sir.Do you have a reservation? Student: Yes, I do. It’s under the name de Bruin Speaker: Could you spell that please? Student: