COMMUNICATION SKILLS
Read the dialogue and think about how to handle this situation.
Mary: (walks into the room) You wanted to see me Katy?
Katy: Yes, Mary. I want to talk to you about your performance at work lately.
Mary: I know, Katy, I know. I was late this morning because the bus I was on broke down…
Katy: I didn’t know you were late today! That’s not what this is about.
Mary: Oh really? Ok, it must be the websites, somebody else must have been using my computer!
Katy: That’s not it either.
Mary: Ahh, the meeting yesterday, then. I’m sorry, I didn’t mean to tell the client her idea was ridiculous.
Katy: Actually, the client was impressed with your honesty. And you contributed with some great ideas. I would like to offer you a promotion and a 5% raise.
Mary: A promotion?? Really??
Katy: I was considering it, but now I’m having second thoughts….
Mary: Katy, I was only joking about that website stuff! You have to believe me!!
Katy: Let me think about all this, I’ll let you know tomorrow.
Mary: Thank you Katy!! I know you’ll make the right decision.
Katy: We’ll see… Mary: And I won’t be late EVER again.
Katy: Ok, Mary, please leave my office now, I have work to do.
Mary: I’m gone! (leaves room)
Play audio:
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Agradecimiento especial a los trabajadores de Kleinson Sarah Lassen y Judit Martín por su colaboración en este ejercicio.